Call Us:  (602) 606-7661

All services provided by Griffon Printing are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as "you") agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason, you do not agree with the Terms and Conditions as stated below, please do not access this site.

CHANGE OF TERMS

Griffon Printing reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately when they become available on bannersdelivered.com . Griffon Printing does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.

INDEMNITY

You agree to indemnify and hold Griffon Printing, its parent and affiliate companies, and their respective officers, harmless from any and all claims, including reasonable attorneys' fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site.

COPYRIGHT

Griffon Printing and all of its content are protected by copyright laws of the United States and international treaty provisions. © 2011 Griffon Printing. All rights reserved. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of Griffon Printing.

Copyright laws also pertain to the content you submit to Griffon Printing. Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. Griffon Printing will not assume the responsibility of checking the content of its client's submitted materials for copyright violations. Therefore, Griffon Printing will not be held accountable for any illegal use of copyrighted material by its clients.

CUSTOMER CONTENT

You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not Griffon Printing. Furthermore, you are responsible for all information and content that you acquire and/or use from the bannersdelivered.com service.

In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from Griffon Printing.

You will not upload, post or send any content through the Griffon Printing service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Griffon Printing or any other party.

Let it also be known that Griffon Printing does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by our customers. Griffon Printing will not be held liable under any conditions or circumstances for any information, content or material that you may find indecent or offensive.

Griffon Printing provides services and products only for your personal use and you agree to refrain from using such services and products, as well as messages or correspondences for any unauthorized purposes including but not limited to promotional materials, advertising, spam, or any other form of solicitation.

You must have a registered account. Protection of passwords and controlling account access is your responsibility. Griffon Printing will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through your registered account are your responsibility and not the responsibility of Griffon Printing.

Griffon Printing reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. Out of respect for the employees and guests of Griffon Printing , we define objectionable as any content that is not child-friendly. We reserve the right to refuse to print any such objectionable content. In the event your order is rejected for objectionable content, we will issue a credit for the full value of your order minus 10% to cover processing fees, OR, upon request, we will issue a promotional code for the full value of your order for use on a future project. If you wish for us to review content prior to placing your order, please contact Customer Service.

In addition, you agree that content and or information obtained by Griffon Printing may be kept and disclosed if Griffon Printing is required to do so by law, or if Griffon Printing believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or Griffon Printing in any way.

FOLDING

DIGITAL ONLY

Please note: Due to the nature of toner (toner is applied to the surface of the paper, as opposed to offset printing, where the ink is absorbed by the paper), images or areas of solid color that run over any folds will crack.

SUBMISSION OF ARTWORK OR GRAPHICS

All files must be submitted in CMYK format, except for 1 and 2 color letterhead and envelopes. Any files not in CMYK may color shift when processed. A minimum resolution of 275 dpi is required for all raster art and images. Artwork of a lesser resolution may not print as sharp and clean as desired.

We strongly suggest that all items except for background images be at least 1/8" from the trim line. Items falling closer to the trim line may be cut off. Please refer to the templates provided on our site for guidelines.

COLOR PROOFING & MATCHING

Griffon Printing cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all "print ready" art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period.

Griffon Printing will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, Partner Printing cannot be held responsible for final color appearance of UV-coated products.

ORDER PROOFS

It is the client's responsibility to review the final proof and layout of all orders prior to actual printing. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all "print ready" art files submitted. Weekends and Holidays are not considered part of the 24-hour proof turnaround time period. Once the final proof has been confirmed by the client, no further changes can be made to that order. On orders placed with the NO PROOF option, no changes or cancellations may be made to the order after the order status is changed to Approved Work In Progress. The order is then ready to Schedule for Printing and our automated order processing system cannot accept any changes. This includes changes to bindery and shipping. Please review the final proof carefully prior to completing your order. Griffon Printing will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. Griffon Printing will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds. Important Note: Hard copy Epson proofs are always printed on a specialty paper with a satin finish called "Oris Select Proof" paper stock. This proof paper is used for all hard copy Epson proofs regardless of the paper selected for your print project. This is a standard and accepted print industry policy and procedure. If you order an Epson hard copy proof, it will not be printed on the actual paper stock you've selected for your print project.

OVER / UNDER

We consider any order filled within 5% over or under ordered quantity to be delivered in full.

TURNAROUND TIME

We strive to provide our customers with the highest quality products and exceptional service. To ensure clarity and transparency, we would like to explain our turnaround time policy.

Turnaround Time Definition: 

Production Only:  Our stated turnaround times refer specifically to the time required for print production. For most of our products, this is a 24-hour period starting from when your order is approved and processed.

What is Included: 

·       Printing:  The actual printing of your materials.

What is Not Included: 

·       Packaging:  Time required to safely package your printed materials.

·       Shipping:  Time taken for your order to be picked up by the shipping carrier.

·       Delivery:  Time taken for the carrier to deliver your order to your specified address.

Additional Considerations:  Orders placed after business hours will have their turnaround times calculated from the next business day. Custom orders or larger quantities may require additional production time. Shipping and delivery times are subject to the carrier’s policies and are beyond our control.

We recommend factoring in additional time for packaging, shipping, and delivery when planning your orders. Should you have any urgent deadlines, please contact our customer service team to discuss expedited options.

REFUND, RETURNS, and CANCELLATIONS POLICY

At Griffon Printing, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, we are here to help. Please review our policy on refunds, returns, and cancellations below.

Refunds

Eligibility for Refunds:

Refunds are issued in the form of store credit only. Refund requests must be made within 14 days of the purchase date and must be in their original condition, unused, and with all original packaging. Print orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to Griffon Printing, we will reprint the order at our cost. Any defects discovered in your shipment must be reported to Griffon Printing within 14 days of your order's receipt.

Non-Refundable Items:

All printed products and services are not eligible for refunds unless canceled prior to production, as they are custom and not resalable. *See the cancelation policy

Refund Process:

To request a refund, please contact our customer service team at support@griffonprinting.com or 602-606-7661 with your order number and reason for the request. Our team will review your request and, if approved, will issue store credit via an emailed gift card code. Store credit will be processed within 7-10 business days of approval. Once the return is received and inspected, store credit will be issued within 7-10 business days via an emailed gift card code.

Returns

General Policy:

Print orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to Griffon Printing, we will reprint the order at our cost. Any defects discovered in your shipment must be reported to Griffon Printing within 10 days of your order's receipt.

Replacement Eligibility:

To qualify for a free replacement order, it must be determined it a production error or the product was damaged in shipping, you must return your entire product (at your own expense) within 10 days from the time the product was delivered.

All charges related to expedited orders (rush printing or shipping) are NON-REFUNDABLE unless FedEx/UPS/USPS fails delivery or delivers a damaged product.

Any credit due will be processed within 7 to 10 business days.

If a change is made to an existing order that results in a credit, a processing fee equal to 10% of the total credit amount will be charged to cover transaction costs related to this credit. Upon request, a promo code for the full value of the credit can be issued in lieu of a credit if we are contacted prior to the credit processing date.

Hardware Return Eligibility:

• Returns for non-printed items are accepted for store credit only.
• Items must be returned within 30 days of the purchase date.
• Returned items must be in their original condition, unused, and with all original packaging.

Return Process:

To initiate a return, please contact our customer service team at support@griffonprinting.com or 602-606-7661 with your order number and reason for the return. You will receive a return authorization and instructions on how to send your item back to us. The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Cancellations

Orders can be canceled for a full store credit refund if the request is made within 24 hours of placing the order. Printing orders can only be canceled if the request is made before the production process begins.

Cancellation Process:

To cancel an order, please contact our customer service team at support@griffonprinting.com or 602-606-7661 with your order number.

Additional Information

Store Credit Usage:

Store credit can be used towards any future purchase on griffonPrinting.com and does not expire.

Contact Us:

For any questions or concerns regarding our refund, returns, and cancellation policy, please contact our customer service team at support@griffonprinting.com or 602-606-7661.

Thank you for shopping with Griffon Printing. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.

SHIPPING AND DELIVERY OF PRODUCTS

Griffon Printing will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. Griffon Printing will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control. Griffon Printing will strive to ensure that all delivery schedules are met in a timely manner. There will be an additional charge if any changes to the shipping address must be made after the order is placed.

However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by Griffon Printing, where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.

SHIPPING ERRORS & LOST PACKAGES

In order to file a lost or damaged claim the following must apply:

Claims can only be placed within 30 days from package shipment. Griffon Printing cannot be held responsible for shipping errors, delays or lost or damaged products due to 3rd party errors. In the case that a customer supplies the wrong address causing a package not to be delivered on time, Griffon Printing will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.

LIMITATIONS & LIABILITY:

OUR LIABILITY IS LIMITED UP TO THE TOTAL AMOUNT OF YOUR ONLINE PURCHASE (AT THE SPECIFIC TIME AND DATE OF YOUR PURCHASE) AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOSS. WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien) AS SECURITY FOR UNPAID BILLS.

Griffon Printing reserves the right to refuse service to any party for any reason it deems fit.

PLEASE NOTE: ANY SUPPLIED MEDIA WILL NOT BE RETURNED. PLEASE DO NOT SEND ANY ORIGINAL MEDIA.

TAX EXEMPTION:

There are only three ways to be tax exempt:

1. You must have a re-sale certificate on file with Griffon Printing.

2. Order is processed and mailed from our facility and a Printed Sales Message Sales Tax Exemption Certificate is on file for the project.

3. Order is shipped directly to a mail house and a Printed Sales Message Sales Tax

Exemption Certificate is faxed over with the order number written on it.

OFFICE HOURS AND OBSERVED HOLIDAYS

Office hours are Monday-Friday from 9AM to 6 PM PST, excluding observed holidays. Will Call hours are from 9am to 6pm Monday - Friday. Express orders will be ready between 4pm and 6pm on the date they are due.

The following holidays are observed as business holidays.

All operations as well as Customer Service are closed on these days.

Holidays are excluded from Turn Time.

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day, and Friday following Thanksgiving

Christmas Day

MAILING SERVICES TERMS AND CONDITIONS

Terms and conditions

We are not responsible for lost or non-delivered mail. The U.S. Postal Service does not track mail. Our responsibilities end when the U.S. Postal Service accepts your mailing from us. We will have a proof of mailing statement (3602-R for standard class, 3602-NP for the Non-Profit and 3600 for first class mail.) that can be faxed to you upon request. First Class mail takes 1 - 5 days (average) to reach its destination. Standard Class and Non Profit mail take 7 - 20 days (average) to reach its destination. The U.S. Postal Service will not give a refund on postage for non-delivered mail. We are not responsible nor do we guarantee a response to your mailing. Industry average is a 1 - 2% response rate. Your results may vary.

We understand that your list is privileged and confidential. It will not be used or sold for any purposes other than your mailing. Upon request we may archive your list but will not be held responsible of system failure. You should always have a copy of your list with you.

In the event of a mistake or error, we will only accept liability up to the cost of goods and services provided. By using our services we will not accept liability for any loss of revenue, business or implied damages.

PAPER STOCK POLICY

In order to maintain the most competitive print prices, we must utilize a number of paper stock sources and paper mills. We reserve the right to change our paper suppliers as necessary to assure you the best quality paper stocks available at the industry’s most competitive prices. We will make every effort to assure our online paper stock offerings remain consistent, reliable and predictable over time. However, we cannot control or be held accountable for paper production variances caused by independent paper mills and sources which are beyond our control. Although the stated weights of our featured paper stocks will remain constant, there could be a slight difference in caliper, brightness or texture. Slight differences may or may not be evident when printing the exact same project, on the exact same selected paper stock, and using the exact same art file but ordered and printed on a different date. For example, you order a print project today (we’ll call it XYZ Flyers project) and you order it printed as 4/0 on 70 lb. Opaque Offset Smooth (Recycled). Three months from today, you place the exact same order, exact same art, same named paper stock, same project (XYZ Flyers). When you receive the project, you notice a slight difference in the paper stock (be it caliper, brightness or texture). The slight difference will be within print industry standards for paper stock and mill industry tolerance levels (very similar to slight dye lot variations common in the carpet or fabric industry). We will not be held personally responsible or accountable, in any way, for these slight differences. Our position is a common print industry policy with regard to paper stock grades, paper mills and the varying slight differences from one source or mill to another concerning like weight and like named paper stocks purchased from different manufacturing resources.

Product Info:

Product Standards

Sizes available include the standard 3.5" x 2" or 3.5" x 4" Scored Horizontal Business Card (3.5 x 2" net size after fold) or 4" x 3.5" Scored Vertical Business Card (2" x 3.5" net size after fold).

Stock/Substrate choices include: 12 pt. Premium Matte (Recycled) #1 rated card stock, 14 pt. Premium Linen (Uncoated) # 1 rated card stock, 14 pt. Premium Satin (Recycled) #1 rated card stock, 14 pt. Premium Uncoated #1 rated card stock, 14 pt. C1S (card stock coated on one side), 14 pt. C2S (card stock coated both sides) and 16 pt. C2S (card stock coated on both sides). 60# Semi-Gloss Adhesive back stock is available for a sticker style semi-permanent business card.

Select 4/0 (full color front, blank back), 4/1 (full color front, black back) or 4/4 (full color front, full color back). See specific paper stock for ink color options available.

Aqueous Gloss Coating standard on 14 pt. C1S front only for (4/0, 4/1 and 4/4). Aqueous Gloss is standard on the front and back for both 14 pt. C2S and 16 pt. C2S for all ink color options. 14 pt. C2S also offers a Matte/Dull finish option. The Premium Matte and Satin stocks feature a Matte/Dull coating standard. 14 pt. Premium Uncoated features a subtle, Silk (matte) aqueous coating standard. 14 pt. Premium Linen does offer any applied coating.

Product Options

UV Gloss Coating - Choose optional High Gloss UV Coating for front only or front and back. UV coating is not available on Matte, Linen, Satin or Uncoated stocks.

Aqueous Matte Coating 14 pt. C2S has a new option of Aqueous Matte Coating in addition to the already available Aqueous Gloss and High Gloss UV Coating options. Aqueous Matte Coating is both pen & pencil receptive and adds a luxurious look and feel to any business card.

Custom Cutting (1 Out Custom Cut - No Charge), multiple number out cuts available at an additional charge.

Round Cornering - Choose to have all 4 corners rounded.

Drilling - Choose a one hole (1/8") drilling option to easily turn a business card into a product tag!

Shrink Wrapping - Shrink wrap in 25, 50 or 100 piece bundles for easily measured distribution, moisture protection and protection from dog eared corners while in storage, briefcases, car trunks or when mailed.

Samples - Drop ship samples to yourself or to a customer or specific location if needed.

Production Features

Turnaround Time - Standard 2 - 4 days (Standard 2 - 3 on 14ptC2S with Aqueous Coating). 3 - 4 days on 12 pt. Premium Matte and 14 pt. C2S Tango. 5-7 days on 14 pt. Premium Uncoated, Satin, Linen and 14 pt. C1S printed 4/0, 4/1 or 4/4. Note: Next Day Service is available for those emergency orders that need quick production to meet your rush customer needs on 14 pt. C1S (4/0), 14 pt. C2S and 16 pt. C2S stocks (4/0 and 4/4). For a super rush! Check SAME DAY SERVICE for a 3.5 x 2 business card size on 14 pt. C2S card stock (4/0, 4/1, 4/4) with Gloss AQ standard (front and back) and no UV. UV is not an option for any Same Day Service category product.

Proofing Options -Choose a PDF online proof, Hard Copy Epson Proof or, if you're 100% confident in your existing art files being "Print Ready," you can select "No Proof - Proceed As Is" for a quicker production turnaround time.

*Please Note - Ink printed on 14 pt. Premium Satin (Recycled) is prone to cracking when folded or scored. If your job requires folding or scoring, we recommend selecting a 12-pt. premium stock.